[Citrusdb-users] Doubt in citrusdb

[Sukumar Thota]

Hi,

I am a new user of the product. I have a question in the product. In customers page, when I click Add service link it takes me to the services tab and I will add the service by clicking add for that service. And when I go back to the customers tab, the service is not listed there. And one other question is in billing how do I see or change the billed by option values when I add alternate billing. Please help me here. Thanks.

Regards,
Sukumar Thota.

[Bret Clark]

Make sure you have the customer you are adding services too selected.
Look in the upper left hand corner, the Account should list the customer
you are trying to add services to.

Post by Sukumar Thota
Hi,
I am a new user of the product. I have a question in the product.
In customers page, when I click Add service link it takes me to the
services tab and I will add the service by clicking add for that
service. And when I go back to the customers tab, the service is not
listed there. And one other question is in billing how do I see or
change the billed by option values when I add alternate billing.
Please help me here. Thanks.
Regards,
Sukumar Thota.
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[Sukumar Thota]

Hi,

I am trying to start using citrusdb for first time. I downloaded citrusdb 1.2 version, configured my server and followed exactly the way mentioned in the documentation like executing .sql file and changing config file in citrusdb folder. But when I go the site, I see a warning message along with login screen. The warning reads:

Warning: mysql_connect() [function.mysql-connect<http://localhost/citrusdb/function.mysql-connect>]: Access denied for user 'admin'@'localhost' (using password: YES) in C:\Program Files\EasyPHP 3.0\www\citrusdb\include\adodb\drivers\adodb-mysql.inc.php on line 363
Access denied for user 'admin'@'localhost' (using password: YES)

I can login to the mysql perfectly fine and mysql is running okay.
And when I try to login with username:admin and password:test, it won't let me in. Can anyone please help me on this. Thanks.

Regards,
Sukumar Thota.

[Paul Yasi]

You'll need to make sure the mysql server has a user with a name and
password matching the one you have in the citrus config.inc.php file.
If you are using EasyPHP that should come with phpMyAdmin that will
allow you to easily check what mysql server users there are under the
privileges tab. Just to make it clear, this mysql user is not related
to the citrus admin/test user login. It is for the web server to talk
to the mysql server behind the scenes.

You probably should create a new mysql user that is just for citrus to
use, and then put that username and password into the variables in the
config.inc.php file. That should fix that error, and then allow you
to log in with the citrusdb software's admin/test account.

Paul

Hi,
    I am trying to start using citrusdb for first time. I downloaded
citrusdb 1.2 version, configured my server and followed exactly the way
mentioned in the documentation like executing .sql file and changing config
file in citrusdb folder. But when I go the site, I see a warning message
Warning: mysql_connect() [function.mysql-connect]: Access denied for user
3.0\www\citrusdb\include\adodb\drivers\adodb-mysql.inc.php on line 363
I can login to the mysql perfectly fine and mysql is running okay.
And when I try to login with  username:admin and password:test, it won’t let
me in. Can anyone please help me on this. Thanks.
Regards,
Sukumar Thota.
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[Paul Yasi]

Oh, and that mysql user will need access to the default citrus
database you created with the citrus.sql file too of course!

Post by Paul Yasi
You'll need to make sure the mysql server has a user with a name and
password matching the one you have in the citrus config.inc.php file.
If you are using EasyPHP that should come with phpMyAdmin that will
allow you to easily check what mysql server users there are under the
privileges tab.  Just to make it clear, this mysql user is not related
to the citrus admin/test user login.  It is for the web server to talk
to the mysql server behind the scenes.
You probably should create a new mysql user that is just for citrus to
use, and then put that username and password into the variables in the
config.inc.php file.  That should fix that error, and then allow you
to log in with the citrusdb software's admin/test account.
Paul

Hi,
    I am trying to start using citrusdb for first time. I downloaded
citrusdb 1.2 version, configured my server and followed exactly the way
mentioned in the documentation like executing .sql file and changing config
file in citrusdb folder. But when I go the site, I see a warning message
Warning: mysql_connect() [function.mysql-connect]: Access denied for user
3.0\www\citrusdb\include\adodb\drivers\adodb-mysql.inc.php on line 363
I can login to the mysql perfectly fine and mysql is running okay.
And when I try to login with  username:admin and password:test, it won’t let
me in. Can anyone please help me on this. Thanks.
Regards,
Sukumar Thota.
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