[Citrusdb-users] Collections

[Rich Cloutier]

Hello,

Does an account going into Collections remove any services that are on
that account? I saw that an account in collections was marked with
cancel and delete dates. Does the program remove the services as well?

If so, can I disable the collections feature (for now) by putting a
funky number (such as -1) into the Collection days field?

I've made it 365 for now but I'd like to permanently disable it. I don't
want the system deleting services.

Thanks for all your help.

Rich C.

[Paul Yasi]

The Activate Accounts script will mark an account for Collections that
has been past due for more than the number of Collections days
indicated in general. It will then set the removal date for those
services to today and print it out with the rest of the service to be
removed. It's part of the activate account steps, so there isn't a
good way to disable it. (line 430ish in newaccounts.php)

Using 365 is a good way to do it. You can put a big number of days in
there like 3000 or something so that really nobody will ever get
turned off for being past due... except in 8 years. I wouldn't try
another order bigger like 10000, since you might hit something that
uses a timestamp and will push it into 2038, where some 32bit systems
might not count that high.

When services are removed they are still listed on the customer's
record under History and you can click on the service, then click the
Undelete button to move them back into the active service list.

Paul

Post by Rich Cloutier
Hello,
Does an account going into Collections remove any services that are on
that account? I saw that an account in collections was marked with
cancel and delete dates. Does the program remove the services as well?
If so, can I disable the collections feature (for now) by putting a
funky number (such as -1) into the Collection days field?
I've made it 365 for now but I'd like to permanently disable it. I don't
want the system deleting services.
Thanks for all your help.
Rich C.
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