[Citrusdb-users] emailing users on new or updated ticket notes

[Bret Clark]

My users are not so great with logging in to check for new support or
modification to a support tickets. Any plans or has anyone implemented
something (like an external cron job) that sends an email out when a
support ticket is either created or modified?

Thanks,
Bret

[Paul Yasi]

I'm not aware of anyone who has implemented a function that will email
users with support notes. One of my coworkers asked about such a
feature also. I guess i'm a person that wants less stuff in their
inbox, not more, but if people want it, it may not be too difficult to
make a function to turn it on for certain users.

Paul

Post by Bret Clark
My users are not so great with logging in to check for new support or
modification to a support tickets. Any plans or has anyone implemented
something (like an external cron job) that sends an email out when a support
ticket is either created or modified?
Thanks,
Bret
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[Bret Clark]

Yes, it would be nice to have the application just send out an email
when a ticket is created and/or updated so users know that they need to
log into the application for review. I was going to try to write
something in python that could be run as a cron job and would poll the
sql database every 5 minutes, but my programming skills are rather
rudimentary.

Post by Paul Yasi
I'm not aware of anyone who has implemented a function that will email
users with support notes. One of my coworkers asked about such a
feature also. I guess i'm a person that wants less stuff in their
inbox, not more, but if people want it, it may not be too difficult to
make a function to turn it on for certain users.
Paul

Post by Bret Clark
My users are not so great with logging in to check for new support or
modification to a support tickets. Any plans or has anyone implemented
something (like an external cron job) that sends an email out when a support
ticket is either created or modified?
Thanks,
Bret
-------------------------------------------------------------------------
Sponsored by: SourceForge.net Community Choice Awards: VOTE NOW!
Studies have shown that voting for your favorite open source project,
along with a healthy diet, reduces your potential for chronic lameness
and boredom. Vote Now at http://www.sourceforge.net/community/cca08
_______________________________________________
Citrusdb-users mailing list
https://lists.sourceforge.net/lists/listinfo/citrusdb-users